At Otter Teddy Ltd , we are committed to ensuring that every customer is completely satisfied with their Otter Teddy purchase. If you are not entirely happy with your order, we offer a straightforward refund policy to provide you with peace of mind.

30-Day Money-Back Guarantee:

We stand behind the quality of our Otter Teddy plush and offer a 30-day money-back guarantee. If you are not satisfied with your Otter Teddy within 30 days of receiving it, you may return it for a full refund, no questions asked.

Conditions for Refund Eligibility:

To be eligible for a refund, the Otter Teddy must be in its original, unused condition and returned in the original packaging. Any Otter Teddy that has been damaged, altered, or is not in its original packaging may not be eligible for a refund.

Initiating a Refund:

To initiate a refund, please contact our customer support team within 30 days of receiving your Otter Teddy. Our team will provide you with instructions on returning the item and guide you through the refund process.

Refund Processing:

Once we receive the returned Otter Teddy and verify its eligibility for a refund, we will process the refund to the original payment method used for the purchase. Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.

Non-Refundable Items:

Certain items are not eligible for refunds, including gift cards and personalized or custom-made Otter Teddy products. Please refer to the product description or contact our customer support team if you have any questions about the eligibility of a specific item for a refund.

Contact Us:

If you have any questions or concerns about our Otter Teddy refund policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure that your experience with Otter Teddy is nothing short of exceptional.